A couple and their daughter were forced to sit on the floor during a two-hour flight after Tui sold them seats that did not exist.
The Taylor family had made sure they arrived early at Menorca airport for their flight back to Birmingham, to ensure they got their allocated seating together. But despite being given seats 41 D, E and F, when they boarded the plane they found only empty spaces where their chairs should have been.
TUI airline staff said that a ‘last minute aircraft change’ caused the issue and suggested the couple’s daughter Brooke, 10, take the final spare seat for take off and landing.
Parents Ian and Paula were then left to use two flip-up seats, but had to return to the floor during the flight as cabin crew needed to have access to the food.
The couple therefore spent the entire journey without a seat, with Brooke deciding to join them as well because she didn’t want to sit with strangers. Paula Taylor, from Alcester, Warwickshire, told BBC One’s Rip-Off Britain, Holidays: ‘It’s hard and it’s uncomfortable and it’s just filthy.
We just couldn’t believe it when we realised that there genuinely weren’t any seats for us.’