Home Business JUST IN: Vodafone Ghana Recruitment Ongoing- Recruitment Recruitment Recruitment

JUST IN: Vodafone Ghana Recruitment Ongoing- Recruitment Recruitment Recruitment

JUST IN: Vodafone Ghana Recruitment Ongoing- Recruitment Recruitment Recruitment

TheNewsGh.Com brings to our avid readers yet another job opportunity from Multinational giant Vodafone Ghana.

Position : Centre Agent
We are recruiting an experienced Centre Agent.To play a frontline role within the delivery of a World Class Customer experience. Serves customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database, determining eligibility.

Key accountabilities and decision ownership

Create an outstanding customer experience
Ensure the attainment of high Quality standards within the Contact Centre
Process Adherence
Reporting
Key performance indicators

Targets and KPIs
Increased customer loyalty, satisfaction and return on investment
Contact Centre standards
Required profile for job ad : Centre Agent
Proficiency in the use of Microsoft Applications particularly (MS Word, MS-Excel, MS-Power point).
Excellent communication skills
Analytical Skills
Previous Call Centre experience will be preferred
Should be a customer service oriented individual
Commercial awareness – an appreciation and interest in the mobile telecommunications industry
Job criteria for job ad : Centre Agent
Job category :
Production, maintenance, qualitySecretarial work, assistantshipServices
Industries :
IT, software engineering, InternetServices otherTelecom
Employment type :
Permanent contract
Region :
Ashanti – Brong Ahafo – Central – Eastern – Greater Accra – Northern – Upper East – Upper West – Volta – Western
Experience level :
2 to 5 years
Educational level :
Bachelor
Number of Position(s) :10

Follow Link Below To Apply

https://www.ghanajob.com/application/add/?job=56908